JustMarkets Customer Service & Contact
The broker advertises 24/7 live support via live chat, email and phone.
Start trading →JustMarkets advertises 24/7 live support, so a question can be raised at any hour. What decides whether a problem gets solved quickly is not the channel but what you attach to the first message — particularly for payment cases, where the broker cannot see your bank's side of a transfer. ringgitfxdesk.com is an independent review site and is not operated by JustMarkets. The button on this page opens an account with FxPro, a different broker.
Ways to contact JustMarkets — and when to use each
Write from the email registered on the account and state the trading account number; without it a case cannot be traced.
| Channel | Best for | When |
|---|---|---|
| Live chat | Quick questions about your account and platform | 24/7 live support (as advertised) |
| Documents, complaints and detailed requests | Reply usually within 24 hours | |
| Phone | Urgent account matters | 24/7 (as advertised by the broker) |
For a payment case the broker sees only its own side of the transfer and your bank only its own — raise it with both, and attach the bank reference, date, exact amount and a screenshot of the client-area history.
The broker advertises 24/7 live support, but the market keeps its own hours: the trading week closes around 05:00 MYT on Saturday and reopens around 05:00 MYT on Monday. A question about an open position raised on a Sunday afternoon in Malaysia can be answered, but nothing can be executed until the open.
What it is and who it is for
Support handles account, platform and payment questions for existing clients. It cannot advise on trades, and it cannot act on an account that is not yours — which is worth knowing before writing on someone else's behalf.
For anything involving money that has moved, the broker sees only its own side. Your bank sees only its side. A case usually needs both.
How it works, step by step
Write from the email registered on the account, state the trading account number, and describe the operation rather than the feeling: what you did, when, in what amount, and what you expected to happen.
For a payment case attach four things: the bank reference for the debit, the date, the exact amount, and a screenshot of the client-area history showing the deposit is absent. With those, the case can be traced on the first pass instead of the third.
Costs, limits and what to check first
Support is advertised around the clock, but the market is not: the trading week closes around 05:00 Malaysia time on Saturday and reopens around 05:00 on Monday. A support reply over the weekend cannot reopen a position or fill an order before the open.
Check first whether the issue is actually the broker's. A terminal that refuses a client-area password, or a bank that has taken a payment its own system shows as pending, are different problems with different owners.